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Important: To access your account, you must have your username, password, and domain name (admin) ready. Enter these items in the appropriate space when the authentication dialog appears. If the authentication dialog only displays two entry fields, enter domain\username in the username field.

If you are using AOL, open AOL and connect, minimize AOL, open Internet Explorer, and connect that way.  AOL’s internal browser is not standards compliant and will not work.